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Cookie Policy


Like many online services, we or an authorised third party may send cookies to your device or use other technologies (such as web beacons) to understand and enhance your experience of our website ( and its subdomains (the

We want you to be informed about our use of cookies and other technologies, so this Cookie Policy explains the types of technologies we use, what they do, and your choices regarding their use.

This Cookie Policy relates to cookies or other technologies placed via the Website only. It does not relate to cookies placed via our educational website ( which is governed by a separate cookie policy. We do not track your browsing across our marketing or educational websites.

When we refer to “we”, “us” and “our” we mean Digital Limited and all companies which are for the time being either a holding company, subsidiary, or affiliate.

Please see our Privacy Policy explaining our principles when it comes to the collection, processing, and storage of personal data.


Cookies and similar technologies

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for users, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).

We may also use pixels or “web beacons” that monitor your use of our Website. Web beacons are small strings of code that provide a method for delivering a graphic image on a webpage for the purpose of transferring data. For example, the URL of the page on which the web beacon appears or the type of browser that fetched the web beacon. Web beacons are often used in conjunction with cookies, though they are not stored on your computer in the same way as cookies. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

What categories of cookies may be used?

Necessary Cookies are strictly necessary for our digital service to function and to meet our user’s needs. Some examples of how we use these cookies are: (a) collecting information on which content users go to most often so we can improve our online services; and (b) other basic functions like page navigation. They also help us to enforce our Licence and Terms of Use Agreement which contain terms and conditions governing the use of our services. You can delete and manage strictly necessary cookies as instructed in the last section of this Cookie Policy. Please also see Annex 1 below, for a list of the strictly necessary cookies we currently use.

Preference Cookies allow our Website to remember your preferences and provide the personalised features you select. The purpose of these cookies is to allow you to sign-in to our Website without you having to re-enter your details every time you visit. They also allow
us to manage network traffic and to understand account usage. Our preference cookies collect anonymous information; however, if you subscribe to our mailing list, the information collected by our preference cookies may be associated with your record. We do not share information collected using our preference cookies with advertisers or third parties. We do not collect information on your browsing behaviour on websites which we do not operate. Deleting these types of cookies may result in limited functionality of our service, any preferences or settings you selected will not be retained for later visits. You can delete and manage performance cookies as instructed in the last section of this Cookie Policy. Please also see Annex 1 below, for a list of the preference cookies we currently use.

Analytics/Performance Cookies are used by us (or service providers on our behalf) for our benefit, to improve your experience of our services, or for other statistics gathering purposes. Our analytics/performance cookies are used to generate aggregated, anonymous information about how you and other users of our service and its features. For instance, such cookies may collect the following information: (a) the number of visitors to our Website; (b) the websites that referred you to our Website; (c) the pages you visited on our Website; (d) what time of day you visited our Website; (e) whether you visited our Website before; and other similar information. The information collected may be used to fix any errors, improve your online experience generally, to collate statistics, or customise your online experience by showing you content we think you will like. You can delete and manage analytics/performance cookies as instructed in the last section of this Cookie Policy. Please also see Annex 1 below, for a list of the analytics/performance cookies we currently use.

Advertising/Marketing Cookies may be used by us (or service providers on our behalf) to track your device and online behaviour. These cookies help us understand your interactions with our Website, content and communications. Our cookies do not track your browsing outside of our Website and its subdomains. You can delete and manage advertising/marketing cookies as instructed in the last section of this Cookie Policy. Please also see Annex 1 below, for a list of the advertising/marketing cookies we currently use.

Marketing Communications

Where you have opted in to receive communications from us, we may use cookies and other tracking technologies to tailor future communication to reflect your interests. We may also use cookies or similar technologies within our communications to you (for example to see what content you interact with and what links you follow so that we can better match future communications to your interests).

How can I exercise choice regarding cookies and other technologies?

To exercise choice regarding preference, analytics/performance and advertising/marketing cookies. Cookies do not harm your computer and do not enable us or any third-party to view any information on your computer’s hard drive. The cookies we use are designed to help you get the most from our Website, but if you do not wish to receive these cookies, you can renew or change your cookie consent at any time by selecting the link on the bottom right-hand corner of the Website. Or you can remove or reject cookies via your browser settings (see below).

To exercise choice regarding strictly necessary cookies and other technologies. You can only remove or reject strictly necessary cookies and other technologies that are similar to cookies (such as browser storage and plug-ins) via your browser settings. However, if you use your browser settings to block all cookies (including Strictly Necessary cookies) and other technologies you may not be able to access all or parts of our Website. Many popular browsers provide the ability to clear browser storage, commonly in the “settings”, “options” or “preferences” areas. To understand these settings, the following links may be helpful, otherwise you could use the “Help” option in your browser for more details.

● Cookie settings in Internet Explorer:
● Cookie settings in Firefox:
● Cookie settings in Chrome:
● Cookie settings in Safari on the web:

To exercise choice using self-regulatory programmes. We support self-regulatory programmes which provide single opt out tools. If you would like to limit third party advertising cookies, you can turn such cookies off by visiting the following links (please bear in mind that there are many more companies listed on these sites than those that send cookies via our services).

● Your Online Choices:
● Network Advertising Initiative:
● Digital Advertising Alliance (US):
● European Interactive Digital Advertising Alliance (Europe):
● Digital Advertising Alliance of Canada:

Do Not Track Signals

Some browsers have a Do Not Track setting. This sends a signal to websites asking them not to track your browsing. Generally, we do not currently respond to, or take any action with respect to web browser “Do Not Track” signals. However, in some instances our third-party service providers who integrate within our services do not honour Do Not Track signals.

Changes to this Cookie Policy

We may update this Cookie Policy at any time without prior notice. We encourage you to review the Cookie Policy regularly. Any changes will become effective prospectively from the date of publication.

Contacting Us

For more information about this Cookie Policy or the cookies we use, please contact us by email at

Last Updated

This Cookie Policy was last updated on 21 June 2021.

Annex 1

These lists will be constantly updated; we recommend checking them from time to time

Cookie Name Type Provider Purpose Expiry
__cfruid Necessary HubSpot This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. Its primary purpose is to detect bots which may be repeatedly visiting a website and serves to protect the website service.  session
hs-messages-hide-welcome-message Necessary  HubSpot This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed. 24 hours
hide Necessary Digital Theatre Records if the onsite notification banner has been dismissed, so that it does not appear again for the user. session
__hs_cookie_cat_pref Necessary HubSpot This cookie is used to record the categories of cookies a user has consented to. 13 months
hs_ab_test Necessary HubSpot This cookie is used to consistently serve the visitor the same version of an A/B test page they've seen before. It records the version a customer has been shown previously so that they receive the same experience each time they return to the site. session
hs-messages-is-open Necessary HubSpot This cookie record and save whether the chat widget is open for future visits and future page loads. This cookie is set when first interacting with the chat widget. 30 minutes
__hstc Analytics HubSpot contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session) 13 months
__hssrc Analytics HubSpot Helps identify when a new user session on the site. session
__hssc Analytics HubSpot This cookie keeps track of sessions and determines if HubSpot should increment the session number and tiemstamps in the _hstc cookie. 30 minutes
_ga Analytics Google Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 24 months
_gat Analytics Google Analytics

Used by Google Analytics to throttle request rate. It is a third party cookie and allows us to use the Google Analytics service. These cookies are used to collect information about how visitors use our website. We use this information to compile reports and to help us improve the website.


 1 minute
_gid Analytics Google Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the website.  24 hours
hubspotutk Analytics  HubSpot This cookie contains an opaque GUID which is used by HubSpot to deduplicate contacts that have submitted multiple forms 13 months
messagesUtk Functional HubSpot This cookie is used to recoginse a returning visitor that has used the chat tool on the site, allowing you to continue a conversation or chat flow. The cookie contains an opaque GUID to distinguish between visitors. 13 months